Enterprise Account Manager - US

Responsibilities

• Add additional products and commit customers to higher annual contract processing volumes.
• Hold regular syncs with high-value clients and conduct periodic check-ins with all customers within your book of business.
• Ensure quick resolution to issues by coordinating with our customer support team so customers have a consistently strong experience.
• Maintain a 95%+ annualized gross revenue retention (GRR) month over month.
• Partner with the sales team on high-value prospects to ensure a smooth transition from sales to implementation and into ongoing growth.
• Maintain accurate records in the CRM (HubSpot), including meeting notes and expansion deal stages.
• Collaborate with the Head of Sales on larger account upgrades and negotiations.

Requirements

• 5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
• Demonstrated success working with C-suite customers and clients.
• Experience selling into fintech, regtech, and/or compliance software industries.
• Highly coachable with strong communication and organizational skills.
• Strong presentation and negotiation skills.