Enterprise Account Manager - Northeast

Duties And Responsibilities

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue
• User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution
• Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble-free experience with Ambry products and services
• Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews
• Drive growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results
• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer
• Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, Digital Health Operation, IT and Soft Dev and other internal colleagues to ensure aligned customer engagement and effective support
• Identify up sell and expansion opportunities to scale CARE business and partnerships, while ensuring renewal and retention metrics are exceeded
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
• Responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership

Requirements

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs
• 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market
• Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
• Excellent organizational and resource management skill competencies
• Health System Navigation and Strategic Agility
• Innovation Management
• Ability in problem-solving and negotiation
• BS/BA in business administration, sales or relevant field