Enterprise Account Manager, Comcast Business

About the Role

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Oversee customer relationship management and satisfaction while delivering annual customer revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of assigned customers for Advanced Voice, Metro Ethernet, or other Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts aligned with regional, divisional, and corporate goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience by prioritizing seamless digital options and customer satisfaction.
• Know your stuff by staying enthusiastic about Comcast’s technology, products, and services.
• Win as a team by collaborating and being open to new ideas.
• Be an active part of the Net Promoter System through feedback and continuous improvement.
• Drive results and growth while supporting a culture of inclusion.
• Do what's right for each other, customers, investors, and communities.

Qualifications

• Bachelor’s Degree preferred, or equivalent combination of coursework and experience.
• 5-7 years of relevant work experience.

Skills

• Customer Relationships
• Account Management
• Sales

Pay

Maryland Pay Range: $61,812.41 – $101,147.59. Additional range for this role: up to $110,780.69. Base pay is determined by job-related, non-discriminatory factors such as experience.

Targeted Commission: $30,000.00. Sales compensation programs offer significant upside above targeted earnings for overachievement of sales targets.

Comcast provides best-in-class benefits, including physical, financial, and emotional support options, expert guidance, and personalized tools.