Enterprise Account Manager 3, Enterprise Direct Sales, Comcast Business

About the Role

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers. Generate new business within an assigned group of leads and opportunities. Develop and manage overall account strategies for specific named account customers, with a focus on incremental revenue growth opportunities and retention of embedded base services. Conduct quarterly business reviews (QBR) with key customers. Deliver annual customer revenue and retention objectives to meet and exceed the end-to-end experience expectations of these enterprise customers.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively and consistently engage customers to understand their changing business needs and identify upselling/cross-selling and new product revenue growth opportunities.
• Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of the company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of assigned customers related to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Managed Router, and other Business Class products.
• Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities and opportunities.
• Serve as the primary escalation point for any customer issues; proactively coordinate efforts with internal teams to ensure effective resolution.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans and overall strategies to optimize sales and retention opportunities.
• Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, and Installation to ensure timely project completion.
• Escalate issues and concerns to keep projects on track; develop plans for delayed projects.
• Position and sell Company Business Class services across multiple organizational levels, including C-level and Executive personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with regional, divisional, and corporate goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary.

Qualifications

• Bachelor's Degree (preferred) or equivalent combination of coursework and experience, or extensive related professional experience.
• 10+ years of relevant work experience.

Skills

• Customer Relationships
• Strategic Objectives
• Solutions Selling

Pay

Illinois Pay Range: $95,602.50 - $159,337.50 (base pay, dependent on job-related, non-discriminatory factors such as experience).

Targeted Commission: $50,000.00. Sales compensation programs offer significant upside above targeted earnings for those who overachieve sales targets.

Benefits

Comcast provides best-in-class benefits to eligible employees, including:

• Comprehensive health, financial, and emotional support options.
• Personalized benefits and expert guidance to meet individual needs.
• Most sales positions are eligible for commission; most non-sales positions are eligible for bonuses.