Enteral Admissions Customer Service Representative

About the role

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

Responsibilities

• Serve as a central point of contact for enteral admissions and intake coordination
• Receive, review, and process new patient referrals with a focus on timely conversion to active services
• Manage the end-to-end admissions workflow, including intake, documentation collection, and order readiness
• Collect complete and accurate patient demographic, clinical, insurance, physician, and caregiver information
• Verify insurance benefits, coverage, authorizations, and patient financial responsibility
• Communicate clearly with patients, families, and caregivers regarding the admissions process, next steps, billing, and delivery expectations
• Partner with referral sources to obtain complete, compliant documentation required for admission
• Carefully coordinate with clinical, pharmacy, delivery, and intake teams to ensure timely care initiation
• Track and follow up on pending admissions, authorizations, and missing information to prevent delays in care
• Maintain accurate, up-to-date patient records and admission status in internal systems
• Ensure compliance with HIPAA and all regulatory requirements throughout the admissions process
• Support quality assurance initiatives and identify opportunities to improve admissions efficiency and patient experience

Qualifications

• One (1)-two (2) years of customer service, intake, or admissions experience
• Proficient computer and data-entry skills
• Strong attention to detail and math aptitude
• Ability to listen actively and communicate effectively
• Comfort multitasking and making timely decisions

Benefits

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find purpose-driven work that directly impacts patient access to care, a patient-first, clinician-led culture, supportive, collaborative teammates across admissions, clinical, and operations, clear expectations and meaningful ownership in your role, and opportunities to grow within a healthcare organization building something meaningful.

Pay

$20 - $23 USD

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

General Information

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.