Enrollment Process Representative II

Job Responsibilities

• Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Validate and update information in the Loan Servicing systems.
• Review prior lender service and payment histories.
• Staying updated on company and department communication, emails and procedures.
• Attending team meetings and required trainings.
• Completing corporate trainings and quarterly meetings with leadership.
• Working your regularly scheduled work week.
• (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
• Working required overtime as needed.

Requirements

• High school degree or equivalent required.
• 1 - 2 years customer service experience and/or general work experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

Qualifications

• Service Excellence.
• Oral communications.
• Written communications.
• Teamwork.
• Accuracy/Attention to Detail.
• Working with MS Office.
• Business Math.
• Problem Solving.
• Managing Multiple Priorities.
• Basic Computer skills.

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.