Enrollment Coach I

About the role

The position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Employees must be available for collaboration during core hours from 10am to 3pm (PST).

Position Duties And Responsibilities

• Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a University student.
• Must be comfortable with having your phone activity and overall performance measured.
• Utilize consultative sales processes to support students and overcome objections.
• Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
• Communicate the University’s unique value proposition in a compelling and personalized fashion to all prospective students.
• Advise the prospective student on suitable programs in accordance with their goals and experience.
• Effectively communicate program requirements to prospective students.
• Create and maintain an accurate roster of prospective students in the CRM to assist with outreach record management.
• Provide regular feedback to the Enrollment team regarding issues, questions, and barriers students face.
• Work in collaboration as part of the team responsible for recruiting and enrolling students.

Position Specifications And Requirements

• Educational Requirement: Bachelor’s degree, or equivalent combination of education and experience.
• Experience Requirement: 1 to 3 years of experience related to admissions, coaching, customer experience, or sales.
• Essential Knowledge, Skills, And Abilities:
• Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies.
• Experience maintaining accurate records in a CRM and/or other student databases.
• Ability to work autonomously with a high level of initiative in order to achieve enrollment results.
• Good time management and prioritization skills.
• Comfortable being measured on enrollment targets and performance metrics.
• Ability to work effectively as a member of a team.
• Flexibility – the ability to thrive in a dynamic, growing, and evolving organization.
• Good communication, both written and verbal.
• Student-focused.
• Personalized service/attention, responsive.
• Empowering.
• Coachable; accepts and implements feedback; can accept other viewpoints.
• High integrity.
• Able to clearly articulate or present their point-of-view.
• Self-disciplined; focused; solution-oriented.
• Optimistic, positive, resilient.

Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.

Contact with Students

Frequent Contact.

Contact with Faculty and/or Staff

Occasional Contact.

Contact with Community and Vendors

Occasional Contact.

Enrollment Coaching Center Schedule

• Monday–Thursday: 8:00 AM – 6:30 PM pacific time
• Friday: 8:00 AM – 4:30 PM pacific time

Special Requirements

• Incumbent must be available to work during this time as position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work.

Benefits And Perks

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.