Enrollment and Registration Assistant, WSCE Bowman Training Center

Part-time position for 25 hours per week.

About the role

The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff, and the general public. The assistant also supports the Bowman Center Coordinator and handles administrative duties related to registration, course rosters, evaluations, and other tasks associated with delivering classes at this site.

Responsibilities

• Accepts noncredit student registrations by entering data into the registration system and processing payments.
• Acts as receptionist for the office, answers telephones, assists callers, and processes phone-in and walk-in registrations.
• Provides excellent customer service via phone or in person to students, staff, and instructors.
• Provides information to students and instructors regarding class location, procedures, textbooks, material lists, and other questions.
• Performs light manual labor to keep the facility operational and orderly.
• Addresses customer complaints and develops resolutions.
• Manages Continuing Education registration form imaging.
• Reconciles daily transactions and ensures accurate data entry.

Requirements

• High School Diploma required; Associate Degree preferred.
• Work experience to include customer service; database experience a plus.

Skills

• Demonstrated customer service, problem-solving, communication, computer, and organizational skills.
• Ability to maintain a high level of flexibility and react quickly to a changing environment while maintaining a high level of customer service.
• Ability to work independently with clear accountability.
• Must be able to lift 40 lbs. and assist with classroom setup, including moving tables and chairs.

Working Environment

Call Center environment with numerous interruptions.