Enhanced Navigator - 1115 Waiver Program

At Catholic Charities, hiring decisions are personal — every application is screened by a member of the HR team or a trained hiring manager. The Enhanced Navigator – 1115 Waiver Program plays a crucial role in supporting individuals as they navigate available services, helping them access life‑changing resources and empowering them on their journey toward wellness and stability.

Responsibilities

• Maintain up‑to‑date knowledge of available community‑based services and develop relationships with local providers to ensure accurate referrals and warm hand‑offs when needed.
• Ensure timely and accurate data entry of all services, interactions, case notes, and outcomes in the Unite Us platform in accordance with 1115 Waiver requirements.
• Participate in all required trainings associated with the 1115 Waiver, including but not limited to: Unite Us platform, trauma‑informed care, culturally and linguistically appropriate services, HIPAA, and compliance.
• Provide enhanced navigation/care management services to households determined eligible, including development of Social Care Plans, assistance with applications, care coordination, referral follow‑up, and comprehensive case documentation in Unite Us.
• Conduct screenings with Medicaid‑eligible individuals for services under the 1115 Waiver using the approved ACH screening.
• Ensure all demographic information is accurately collected and member consent is properly documented.

Position Details

• Salary: $22.00 per hour
• Schedule: Monday – Friday, 8:00 AM – 4:00 PM (35 hours per week)
• No subject‑to‑call shifts required

Qualifications

• Education: High School Diploma or GED
• Experience: 1–3 years’ experience with relevant experience in Human Services or a related field
• Skills: Microsoft Office, email, using databases, ability to maintain strict confidentiality
• Other requirements: Valid Driver’s License; proof of current car insurance and registration; access to a reliable, working vehicle

Benefits

• Health, Dental, Vision, and Life Insurance (for benefit‑eligible positions)
• Retirement planning options
• Generous Time Off — eligible employees accrue up to 23 days off in the first year (based on standard work day)
• Collaborative work environment
• Employee Assistance Program
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
• Exciting referral bonuses
• Ongoing training and development
• Recognition and Awards
• Career Growth
• Collaborative team culture