English and Spanish Member Loyalty Representative (R14047)

About the role

Oportun (Nasdaq: OPRT) is a financial services company dedicated to providing affordable credit and empowering members to build a better financial future. The Member Loyalty Representative plays a crucial role in creating a rewarding and unique member service experience.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, adhering to company policies and procedures and ensuring member information security.
• Work independently or as part of a team, including handling tasks alone in the store, while meeting daily goals in lending and servicing activities.
• Engage in outreach efforts to inform and educate potential members about Oportun’s services, spending more than 50% of time at Oportun locations, partner locations, and community events. Activities include:
• Building relationships with local businesses and speaking with their employees about Oportun’s services.
• Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
• Passing out flyers and educating the local community about Oportun and its products and services.
• Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Perform light housekeeping duties to maintain a clean and inviting work area and store location.
• Use a computer intermittently for administrative tasks and member servicing.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations as part of standard job duties, with occasional outdoor work year-round.
• Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Required qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

As a valuable member of our team, you’ll receive

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Accident coverage
• Paid Time Off
• 16 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

The base hourly rate for this full-time position is $17.00 - $19.00. Our hourly rates are determined by role, location, and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflect only the hourly rate for this position and do not include other compensation elements or benefits.