Engineering Technician III with Security Clearance

MAIN RESPONSIBILITIES

• Installing, cabling, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations.
• Evaluating and recommending necessary product maintenance activities and upgrades.
• Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
• Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
• Performing preventative maintenance inspections and ongoing patching of conference room equipment.
• Supporting root cause analysis activities of conference room incidents.
• Identifying, trouble-shooting, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
• Resolving work orders for Network, VOIP, and conference room equipment.
• Resolving incidents according to service level agreements for IT and AV equipment.
• Analyzing possible solutions using standard procedures.
• Completing work with a moderate level of guidance and direction.
• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
• Working within guidelines and policies.
• Strong verbal and written communication skills that will enable communicating information to all levels from level 1 technicians to VIP customer stakeholders.

BASIC QUALIFICATIONS

• Ability to lift up to 50 lbs.
• Licensed driver qualified to drive GSA owned vehicle to include 12" box trucks.
• Required to be on-site at Langley Research Center during business hours.
• AA or AS – 4 years experience
• High School 6 years experience
• Excellent communication skills and demonstrated ability to resolve situations in a professional manner
• Ability to obtain Public Trust Clearance
• Detail Oriented