Engineering Technician II - Warranty
About the Role
The Engineering Technician – Warranty will focus on warranty analysis for generator products. The Engineering Technician will work closely with engineering, quality assurance, and customer service teams to analyze warranty claims, troubleshoot issues, and provide insights to improve product reliability and performance. This role requires a solid understanding of generator systems, electrical/mechanical components, and data analysis techniques to support warranty management and resolution of field-related issues. The position reports to the Quality Manager – Home Energy and has no direct reports.
Responsibilities
- Review and analyze warranty claims for generators, ensuring compliance with company policies and warranty guidelines.
- Perform diagnostic tests and troubleshooting procedures on returned generator units or components to identify root causes of failure.
- Document findings from warranty analysis, providing detailed reports on the nature of the failures, parts involved, and suggested corrective actions.
- Work closely with engineering teams to share insights from warranty analysis and recommend design or process improvements to enhance product reliability.
- Maintain accurate records of warranty-related data and track patterns or trends in failures that may impact product development.
- Collaborate with customer service and field technicians to gather additional information and clarify warranty-related issues.
- Analyze failure data and generate reports to support warranty forecasting and cost management.
- Provide technical support to warranty specialists, helping them understand technical issues related to generator performance and failure.
- Assist in the development and maintenance of testing procedures for generators under warranty claims.
- Support engineering teams with product failure investigations and assist in product design validation when necessary.
- Partner internally with Aftermarket Parts and Service, Design Engineering, Customer Service, Supplier Quality, Reliability Quality, and Manufacturing Engineering.
- Communicate with vendors regarding material issues and have limited contact with customers regarding quality issues.
Requirements
- High School Diploma or GED
- Minimum 3 years of engine/generator troubleshooting experience
- Ability to read and interpret blueprints
- Excellent troubleshooting skills
- Previous experience using multimeters and basic gauges such as calipers, micrometers, etc.
- Engine troubleshooting skills required
- Experience with Microsoft Office
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Preferred Qualifications
- Associate's degree
- Experience with SAP
- Usable knowledge of AC/DC circuits
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Pay
The hourly range for this position is $25.15–$31.45. The specific hourly rate offered may be influenced by factors including the candidate’s experience, education, and work location.
About Rehlko
Rehlko’s work is guided by its purpose: creating an energy-resilient world for a better future. With more than 100 years as the global leader in energy resilience, Rehlko delivers solutions critical to sustain and improve life — engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions serving OEM, residential, industrial, and commercial customers. Rehlko offers a rich history steeped in creativity and commitment to associates and communities, along with competitive benefits and compensation including health, vision, dental, 401(k) with matching, and more.
- Values: Curiosity – Seek, learn, share; Trust – Go farther together; Pace – Focus to go faster; Excellence – Find the win every day