Engineering Support Technician

About the role

Engineering Technicians in this role will be part of the HW Engineering Department reporting to the Engineering Support Manager. You will be tasked with supporting the development and testing of products, prototypes, support equipment as well as test environments with an emphasis on Electro-mechanical systems. Engineering Support technicians are highly involved in the Debug and repair of internal Engineering fleet prototype robots and systems.

Responsibilities

• Supports the assembly, Bring-up, testing and debug of new and existing components, products, prototypes
• Design, Build and validate Test Set-ups to facilitate testing
• Execute test plans as directed by Engineering
• Document and report on issues found during tests and work closely with Engineering to address these
• Design, Build, Modify, diagnose, and repair PCBA's and wire assemblies
• Aid in the diagnosis and documentation Failure Modes and Root causes
• Aid in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Become a subject matter expert on new products during the development cycle in order to provide hands-on technical assistance to other departments when requested, and to make recommendations on how to improve design robustness
• Updates and maintains engineering documentation
• Creates assembly, test procedures, and work instructions
• Modifies test environments to support development initiatives
• Provides technical support cross functionally across the company as needed often prioritizing and self managing projects to completion
• Works with engineering personnel on various tasks to accomplish project goals
• Responsible for general maintenance and cleanliness of the Pittsburgh Lab space
• Performs other related duties as assigned

Requirements

• Experience with: Electronics Prototyping, soldering, debug, Failure mode and root cause investigations of complex systems, critical thinking, works with limited documentation
• Experience debugging highly dynamic robotic systems a plus
• Ability to communicate and document activities effectively
• Ability to rework PCBA's, wire assemblies, and other electrical devices
• Experience with hand tools, power tools, diagnostic tools, and engineering lab equipment (Power Supplies, DMM, O-Scopes, etc.)
• Experience and ability with general construction practices, methodologies and power tools is helpful for test environment modifications and design
• Ability to troubleshoot and diagnose complex electro-mechanical systems
• Ability to change gears sometimes daily from one task to another without losing focus
• Understanding of engineering and reliability fundamentals
• LINUX CLI skills and experience highly desirable
• Control panel DIN mount design and layout experience a plus
• Experience with Atlassian Software Suite (Jira, Confluence) is a plus

Qualifications

• AS degree in Electronics Technology, Engineering Technology and/or 3 years equivalent work experience in an engineering development environment

Benefits

• 401(k) Plan: Includes a 6% company match
• Equity: Company stock options
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
• Benefit Start Date: Eligible for benefits on your first day of employment
• Well-Being Support: Employee Assistance Program (EAP)
• Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations
• Paid parental leave programs
• Relocation Assistance: Provided for eligible roles
• Anual Discretionary Bonus: Provided for eligible roles