Engineering Support Manager

About the role

The Engineering Support Specialist will provide work assignments to an engineering support team and/or technical documentation/training team, ensuring their contributions align with mission and organizational objectives. They will lead the team, manage their development, and oversee their performance.

Responsibilities

• Manages and directs personnel to develop training products and services, technical documentation for complex processes, and secure applications across various platforms and environments.
• Negotiates and establishes contractual arrangements with customers and management.
• Represents engineering, business, and/or technical writing project activities to stakeholders.
• Performs project management functions to ensure cost, schedule, and resource alignment with customer expectations.
• Coordinates training, technical documentation, and secure applications efforts, including scheduling and problem resolution.
• Implements business practices, metrics, and procedures to ensure quality of products and services.
• Develops and implements staffing plans, budget proposals, and equipment requirements based on anticipated workloads.
• Communicates with other program, project, and technical management regarding project status, issues, concerns, and opportunities.
• Encourages and facilitates teamwork among the team and promotes customer service.
• Ensures adequate support services are provided by other organizations as needed.
• Works with key leaders to develop and implement strategic objectives of the business.
• Monitors project costs, schedule, issues, and deliverables to ensure quality, delivery, and cost objectives are met.
• Establishes and maintains customer focus to ensure expectations are met or exceeded.

Requirements

• Bachelor's degree in Education, Communications, Business, Engineering, Technology, or Science
• 7+ years of relevant experience
• US Citizenship
• Ability to work on-site as directed by management and as determined by the needs of the business
• Able to work regular and reliable attendance
• Able to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations)

Qualifications

• Experience leading teams
• Leadership skills in managing complex projects
• Ability to work well with external customers and a diverse technical staff
• Experience with business activity systems such as ERP, Solumina, Feith, PeopleSoft and others

Skills

• Methodologies related to training and technical communications
• Classroom or field training
• Engineering or operational activities

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. For more information, please visit our benefits and culture page.