Engineering Program Manager

Key Responsibilities

• Program Coordination & Delivery: Facilitate ad-hoc decisions and planning with the US and EU teams; act as DRI for integration-heavy projects; own requirements intake and clarification with the client’s product and program teams; coordinate cross-team integration across client-side teams; own risks and dependency management, launch planning, escalation paths and roadmap maintenance for your project.
• Collaboration: Run/attend a structured daily handover with your EU EPM counterparts during the morning overlap window (approx. 07:00 – 10:00 PST); detailed understanding of HTEC Client working agreement, engagement success metrics and relationship governance; work closely with E&D core team, account team and client leadership team; participate in account planning, growth strategy, and QBR preparation with the Account Manager and Director of Engineering Delivery Management.
• Stakeholder Management: Understand and manage client expectations, client satisfaction, stakeholder management plan definition and implementation; identify all of the stakeholders for the existing engagement and for account growth within the client company; participate in account planning, growth strategy, and QBR preparation with the Account Manager and Director of Engineering Delivery Management.
• Delivery Management: Informed about delivery model, metrics, reporting, risk management from the overall account perspective; support the team and client communication to facilitate quick resolution of impediments during US hours; participates in partnership governance ceremonies; helps manage escalations and expectations.
• Domain Expertise: Facilitates client communication and identifies risks, challenges, and opportunities for our out team within this domain and client; facilitates strategic conversation with the client.
• Account Management: Participates in definition of account level success metrics and ensures we achieve our account goals; participates in account planning and growth strategy creation; responsible for client satisfaction; understands and helps define clients needs, goals and ensures that HTEC can support our client's goals; works closely with AM and Growth director to structure QBR content.

Requirements

• 5+ years of experience in technical program management, engineering program management, or delivery management in software engineering environments.
• Proven experience coordinating distributed teams across time zones, ideally in a client-facing or vendor-side role.
• Strong stakeholder management skills – comfortable working directly with senior product, program, and engineering leaders at an enterprise client.
• Structured communicator with strong written skills – status reporting, documentation, and asynchronous communication are a large part of this role.
• Self-directed and comfortable being the only HTEC presence in the room.

What We’re Looking For

• Based in the US, Pacific time zone (or willing to work PST hours).
• Note that this role follows an early schedule – approx. 07:00 – 15:00 PST – to maximize overlap with our European teams, this could change later on when more independency is achieved.
• Nice To Have: Technical grounding; experience working with or inside large US tech companies; experience in vendor/client engagement models and account growth; Agile delivery experience (Scrum, sprint ceremonies, backlog management); familiarity with program management tooling at scale; high level understanding of the products across the client/HTEC portfolio.