Engineering Program Manager, AppleCare

Responsibilities

• Partner with AppleCare Readiness teams and Diagnostic architects to understand and lead systems and software changes impacting iOS, macOS, cloud-based server infrastructure, Core OS, and Hardware Development.
• Design project implementation plans for new diagnostic requests and execute those plans with cross-functional engineering teams.
• Cook up program reviews and status updates on top engineering issues to all levels of management, including senior executives.
• Lead validation of diagnostic software features and AppleCare diagnostic systems for field releases and new product launches.
• Ensure close inter-team coordination and end-to-end collaboration on all projects.
• Ensure all engineering and technical aspects of AppleCare diagnostic programs are delivered in a timely manner.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
• Track record of managing software projects.
• Background directing cross-functional teams through the project lifecycle.
• History of coordinating end-to-end programs from design to release.
• Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
• Familiarity with executing product development processes.

Preferred Qualifications

• Background managing projects with low-level hardware integration dependencies.
• Understanding of diagnostic software features and systems architecture.
• Capability to negotiate effectively and lead risk management efforts.
• Ability to communicate technical issues clearly to diverse audiences.
• Agility to adapt to shifting priorities and navigate ambiguity.
• Collaboration skills to foster inter-team coordination and drive alignment.

Pay & Benefits

Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.