Engineering Operations Technician, (Nights)

About the role

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors, and vendors, ensuring all work performed is in accordance with established practices, procedures, and local legislation

Requirements

• 1+ years of Microsoft Office products and applications experience
• 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities maintenance
• Willingness and ability to work in physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently
  • Participate in group lifts for 40+ pounds
  • Maintain balance and perform construction tasks while on a ladder
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position
  • Work in an environment requiring provided ear protection
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Preferred Qualifications

• Experience reading and writing procedures, technical documents, and engineering drawings, or experience in construction
• Associate's degree in a related field, or technical degree in a related field
• 2+ years of data center engineering experience

Skills

This role involves maintaining, operating, and troubleshooting mission-critical data center facility equipment, including:

• Stand-by diesel generators and related fuel systems
• Three-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems
• Mechanical equipment including CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors
• Fire/life safety equipment, building automation systems, and general facilities equipment

Schedule

• Work schedule changes depending on specific site needs
• Shifts can be up to 12 hours and may rotate on a predefined schedule
• Some locations have on-call rotations
• Role may support more than one location/site

Pay

Starting pay: $32.88 - $57.50 USD hourly (USA, VA, Sterling)

Benefits

Starting Day 1 of employment, Amazon offers:

• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Learn more about our benefits at Amazon Benefits.

Amazon does not sponsor immigration, including for H-1B, TN, and other non-immigrant visas, for this role. A lump sum stipend will be provided to eligible candidates who relocate for this position.