Engineering Operations Technician , DCEO

About the role

This position serves as a technical resource to support Amazon.com within its owned and operated data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Engineering Operations Technician, Shift Engineer, will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the Datacenter. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Operations Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum, the engineer will drive innovation to reduce operational costs.

Responsibilities

• Supervise contractors who perform servicing or preventive maintenance
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
• Assist in performing root cause analysis for operational issues
• Perform first level trouble-shooting for facility and rack level events
• Ensure all personnel on site utilize proper safety methodology
• Work on-call and a rotating schedule when required
• Take daily operational readings and provide to Senior Engineers for metrics reporting
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations
• Role may support more than one location/site

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection
• Walk jobsites in uneven terrain
• Work at heights and from ladders
• Carry objects weighing up to 49 pounds for short distances
• Work shifts longer than eight hours in duration
• Respond to off hour emergency calls
• Reach and stretch to position equipment and fixtures while maintaining balance

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• 1+ years of Microsoft Office products and applications experience
• Work flexible schedule including weekends, nights, and holidays
• 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience reading and writing procedures, technical documents, and engineering drawings
• Associate's degree in related field, or technical degree in related field

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

Pay

USA, VA, STERLING - 32.88 - 57.50 USD hourly