Engineering Operations Technician, DCC Communities

Join our dynamic team and become a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

About the role

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers, pumps, motors, and fire/life safety equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This team supports all AWS data centers and ensures customers have continual access to the innovation they rely on. You’ll collaborate with software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Conduct daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training or until your assigned facility is operational.
• Travel frequency varies based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (under 50 miles) to active data center sites as required.

Physical Requirements

• Willingness and ability to work in the following conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.

Qualifications

Basic Qualifications

• 2+ years of experience with Microsoft Office products and applications.
• 2+ years of electrical and mechanical experience.
• Ability to work a flexible schedule, including days, nights, and/or weekends.

Preferred Qualifications

• Experience working in a data center or mission-critical facility (e.g., hospital, military facility, public safety facility).
• Associate or higher education in a related field.
• Experience with reading and writing procedures, technical documents, and engineering drawings.

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

$37.00 - $65.00 USD hourly (locations: Boardman, Hermiston, Umatilla, OR).

Schedule

• Shifts can be up to 12 hours and may rotate on a predefined schedule.
• Some locations have on-call rotations.
• Role may support more than one location/site.

Amazon does not sponsor immigration, including H-1B, TN, and other non-immigrant visas, for this role. A lump sum stipend will be provided to eligible candidates who relocate for this position.