Engineering Operations Technician, DCC Communities
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.
About the role
Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers, pumps, and motors. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensures customers have continual access to innovation.
You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost. Our inclusive culture welcomes bold ideas and empowers you to own them to completion.
A lump sum stipend will be provided to eligible candidates who relocate for this position.
Responsibilities
- Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
- Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs and rack decommissioning within internal SLA.
- Conduct preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
- Technical writing to support the change management program.
- Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
- Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.
- Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. The role may support multiple sites.
Requirements
- 1+ years of electrical or mechanical experience, or 1+ years of data center or mission-critical facilities (e.g., hospital, military facility, public safety facility) experience.
- High school diploma or equivalent.
- 1+ years’ experience with Microsoft Office products.
- Ability to work a flexible schedule, including days, nights, and/or weekends.
- Willingness and ability to work in the following physical conditions (with reasonable accommodations):
- Regularly lift and/or move up to 39 pounds independently.
- Participate in group lifts for 40+ pounds.
- Maintain balance and perform tasks while on a ladder.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
- Work in an environment requiring provided ear protection.
- Ability to travel to or commute between data center locations as needed.
- Willingness to temporarily work at alternative sites during training or until your assigned facility is operational.
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Preferred Qualifications
- 2+ years of data center engineering experience.
- Technical (Military/Trade School) training.
- Associate or higher education in a related field.
Benefits
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Pay
Starting pay for this position ranges from $32.88 to $57.50 USD hourly, based on experience, qualifications, and location.