Engineering Operations Technician, DCC Communities

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

About the role

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This team supports all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. You’ll collaborate with software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver high standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Conduct preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.
• Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. The role may support multiple locations/sites.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency varies based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• Willingness and ability to work in physical conditions with reasonable accommodations, including:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.
• Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment.
• 2+ years of electrical and mechanical facilities maintenance experience, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
• 2+ years of Microsoft Office products and applications experience.

Preferred Qualifications

• Experience working in a data center or mission-critical facility (e.g., hospital, military facility, public safety facility).
• Industrial-scale chiller plant operation experience.
• Primary/Secondary loop systems experience.
• Plate and frame heat exchanger maintenance experience.

Pay

• USA, GA, Lithia Springs: $37.64 - $65.91 USD hourly
• USA, IN, New Carlisle: $37.64 - $65.91 USD hourly
• USA, MD, Frederick: $37.64 - $65.91 USD hourly
• USA, MS, Canton: $33.89 - $59.32 USD hourly
• USA, MS, Vicksburg: $33.89 - $59.32 USD hourly
• USA, OH, Dublin: $37.64 - $65.91 USD hourly
• USA, OR, Hermiston: $37.64 - $65.91 USD hourly
• USA, PA, Berwick: $37.64 - $65.91 USD hourly
• USA, VA, Ashburn: $37.64 - $65.91 USD hourly
• USA, VA, Sterling: $37.64 - $65.91 USD hourly

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Amazon provides a lump sum stipend for eligible candidates who relocate for this position. Learn more about benefits at amazon.jobs/en/benefits.