Engineering Operations Technician, AWS Infrastructure Services

About the role

Join our dynamic team as a critical guardian of technological infrastructure. As a Data Center Engineering Technician, you'll maintain the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On-site support of contractors, sub-contractors, and vendors, ensuring all work performed is in accordance with established practices, procedures, and local legislation.
• Maintain, operate, and troubleshoot mission-critical data center facility equipment including:
  • Stand-by diesel generators and related fuel systems.
  • Three-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
  • Mechanical equipment including CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.
  • Fire/life safety equipment, building automation systems, and general facilities equipment.

Requirements

• 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
• 2+ years of Microsoft Office products and applications experience.
• Willingness and ability to work in physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform construction tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.
• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Preferred Qualifications

• 2+ years of data center engineering experience.
• Experience reading and writing procedures, technical documents, and engineering drawings.
• Vocational/technical training or an associate degree or above, or 4+ years of military experience.

Schedule

• Work schedule changes depending on specific site needs.
• Shifts can be up to 12 hours and may rotate on a predefined schedule.
• Some locations have on-call rotations.
• Role may support more than one location/site.

Pay

Hourly pay ranges by location:

• USA, VA, Ashburn: $37.00 - $65.91 USD
• USA, VA, Dulles: $37.00 - $65.91 USD
• USA, VA, Fredericksburg: $37.64 - $65.91 USD
• USA, VA, Sterling: $37.00 - $65.91 USD

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Lump sum stipend will be provided to eligible candidates who relocate for this position.