Engineering Manager- Cloud Operations- Fedramp

Application window closes on 12/30/2026. This position requires U.S. citizenship and work performed on U.S. soil.

About the Role

The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. The team partners closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. Team members are cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment, with opportunities to improve reliability and automation at scale while powering mission-critical services for government users.

Responsibilities

• Lead a team of Cloud Engineers, DevOps Engineers, Infrastructure Operations Engineers, and Systems Administrators, fostering growth and a culture focused on reliability and continuous improvement.
• Support the team through day-to-day challenges, mentor in infrastructure technologies and best practices, and guide career development.
• Oversee operations and maintenance of cloud-based, hybrid, and data center infrastructure; troubleshoot issues, optimize performance, and ensure system stability.
• Collaborate across platform, security, and application teams to solve complex infrastructure problems and align priorities.
• Champion automation and infrastructure-as-code practices to reduce manual operational work, streamline deployment and operational workflows, and adopt modern DevOps and cloud operations best practices.
• Establish clear communication during incidents and work with stakeholders to keep everyone informed on system status and technical updates.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field plus 8 years of relevant experience in cloud operations or DevOps engineering, with 3+ years in a team lead or supervisory role; OR Master's degree plus 6 years of experience with 2+ years in a leadership capacity.
• 2+ years of experience leading/supervising technical teams (e.g., cloud operations, DevOps, SRE, infrastructure operations) including mentoring and performance management.
• Experience operating production cloud/hybrid environments and leading incident response, root-cause analysis, and corrective actions in a 24x7 setting.
• Experience with automation and infrastructure-as-code for infrastructure deployments and operational workflows (e.g., Terraform or comparable tooling).
• Experience working with security/compliance to support FedRAMP and/or NIST 800-53 and/or SOC 2-aligned environments.

Preferred Qualifications

• Experience directly leading multidisciplinary cloud teams (e.g., cloud infrastructure, DevOps, platform, or SRE specialists), including mentoring and performance management.
• Experience operating AWS infrastructure including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions.
• Hands-on automation tooling experience with Terraform, Jenkins, Git, Python, shell scripting, or comparable technologies.
• Knowledge of FedRAMP continuous monitoring and related security/compliance practices, including vulnerability remediation, audit evidence, incident reporting, and maintaining an authorized system boundary.
• Experience owning operational readiness and high-severity processes, including on-call rotation management (e.g., PagerDuty), and defining runbooks, monitoring, support models, and onboarding standards.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• Non-exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full-time)
• Exempt employees: flexible vacation time off program (no defined limit, subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1st, with up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles (subject to Cisco policies)

Pay

Starting salary range: $166,300.00 to $238,300.00 (U.S./Canada, not including incentive compensation, equity, or benefits). Individual pay determined by hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

• New York City Metro Area: $186,900.00 - $307,800.00
• Non-Metro New York State & Washington State: $166,300.00 - $274,100.00

For quota-based sales roles on Cisco's sales plan, ranges include base pay and sales target incentive compensation combined. Employees in Illinois participate in a unique time off program to meet local requirements. Employees may be eligible for grants of Cisco restricted stock units vesting over defined periods.