Engineering Manager, Claims Technology

Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner providing commercial property, casualty, and specialty insurance solutions globally. Part of Berkshire Hathaway’s insurance operations, we combine a top-rated balance sheet, disciplined execution, and a global team known for strong capability and character. We are building a scalable digital platform to support long-term growth across Small & Medium Enterprise (SME) insurance products and operations, emphasizing reusable platform capabilities, disciplined execution, clear accountability, and durable technology foundations. We foster a values-based organization where respect, integrity, excellence, collaboration, and passion define our operations, valuing diversity of background, experience, and perspective.

About the role

The Duck Creek Software Engineer designs, develops, configures, and supports scalable Duck Creek-based solutions aligned to our platform’s reusable capability model and long-term evolution strategy. This role contributes directly to delivering scalable insurance platform capabilities that improve operational efficiency, accelerate speed to market, and support long-term business growth across the SME ecosystem. Engineers are expected to think beyond isolated feature delivery by identifying reusable implementation patterns, simplifying operational workflows, and contributing to the continuous evolution of platform architecture and engineering practices. The role operates within a collaborative environment where engineers challenge assumptions, contribute ideas, and proactively identify opportunities to improve scalability, maintainability, and business outcomes.

Responsibilities

• Solution Design & Engineering Delivery
  • Design, develop, configure, and support scalable Duck Creek solutions across rating, rules, forms, manuscripts, integrations, and workflow capabilities.
  • Contribute to scalable implementation patterns and reusable platform capabilities that support multiple products and future platform growth.
  • Translate business and operational requirements into maintainable technical solutions aligned to platform standards and delivery objectives.
  • Participate in technical design discussions with Principal Engineers and Architecture leadership to evaluate implementation approaches, tradeoffs, and scalability considerations.
  • Support integration development using APIs, messaging frameworks, and third-party services.
  • Contribute to engineering delivery across the full Agile development lifecycle including design, development, testing, deployment, and operational support.
• Platform Scalability & Engineering Quality
  • Identify opportunities to simplify implementations, improve maintainability, reduce duplication, and strengthen reusable platform capabilities.
  • Contribute to engineering standards and delivery practices that improve platform sustainability, scalability, and operational reliability.
  • Support engineering quality practices including testing, troubleshooting, defect resolution, observability, and production support.
  • Ensure delivered solutions align with approved engineering standards, security requirements, and platform implementation patterns.
  • Participate in root cause analysis and continuous improvement activities related to delivery quality and operational stability.
• Business Partnership & Operational Understanding
  • Collaborate with Product Owners, business stakeholders, underwriters, operations teams, and engineering leadership to understand operational workflows, business objectives, and delivery priorities.
  • Challenge workflow assumptions and implementation approaches constructively to improve operational effectiveness and solution quality.
  • Participate in stakeholder discussions, backlog refinement sessions, sprint reviews, and solution demonstrations.
  • Communicate delivered business value clearly during demos and stakeholder reviews, focusing on operational improvements and business enablement outcomes.
  • Build understanding of insurance operations, underwriting workflows, and SME platform objectives to improve engineering decision-making and alignment.
• Collaboration & Team Contribution
  • Work collaboratively across geographically distributed engineering, architecture, QA, and product teams.
  • Contribute to a high-accountability engineering culture focused on simplicity, scalability, collaboration, and continuous improvement.
  • Support knowledge sharing, peer collaboration, and engineering learning across the organization.
  • Continuously develop expertise in Duck Creek technologies, insurance platform architecture, and modern engineering delivery practices.
  • Contribute positively to team culture by challenging constructively, communicating openly, and supporting shared organizational objectives.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 2–5 years of hands-on experience with Duck Creek technologies, preferably within Policy Administration environments.
• Experience designing and delivering software solutions beyond platform configuration work, including integrations, distributed systems, APIs, workflow automation, or broader application development concepts.
• Experience contributing to technical solution design, workflow analysis, and implementation discussions.
• Experience with object-oriented programming languages such as C#/.NET preferred.
• Strong troubleshooting, analytical thinking, and problem-solving capabilities.
• Ability to operate effectively within collaborative, fast-moving, and evolving delivery environments.
• Strong communication skills with the ability to explain technical concepts and delivered business value clearly to both technical and non-technical stakeholders.
• Experience using Agile delivery tools such as Jira, Azure DevOps, or Confluence.
• Insurance, underwriting, or policy administration experience preferred.
• Demonstrated curiosity, initiative, adaptability, and willingness to continuously learn and grow.

Benefits

• Comprehensive Health, Dental, and Vision benefits.
• Disability Insurance (both short-term and long-term).
• Life Insurance (for you and your family).
• Accidental Death & Dismemberment Insurance (for you and your family).
• Flexible Spending Accounts.
• Health Reimbursement Account.
• Employee Assistance Program.
• Retirement Savings 401(k) Plan with Company Match.
• Generous holiday and Paid Time Off.
• Tuition Reimbursement.
• Paid Parental Leave.

Pay

The base salary range for this position in Boston, MA is $80,000 to $115,000, along with annual bonus eligibility. Total compensation is determined by relevant skills, location, and experience.