Engineering Manager

About the company

Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. The Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that aligns with their identity, operations, and resources. Empower AI is recognized as a 2024 Military Friendly Employer, reflecting its commitment to hiring and supporting active-duty and veteran employees.

About the role

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 40,000 users across 230 overseas posts, 36 domestic passport agencies, and multiple data centers. The Engineering Manager oversees engineering initiatives and the 24/7/365 Enterprise Operations Center (EOC), supporting physical and virtual hosting environments for all CA systems domestically and internationally.

Responsibilities

• Oversee day-to-day Engineering & Integration (E&I) operations in the CA EOC.
• Manage training, staffing, and operational efficiency of the Enterprise Infrastructure Management (EIM) Team.
• Collaborate with Engineers, Project, and Product Managers to implement functionality and meet deadlines.
• Provide engineering and design services for physical and virtual Windows and UNIX/Linux Server platforms, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and software-defined infrastructure as part of cloud service transition within CA.
• Lead strategic planning of infrastructure and build resilient architecture.
• Coordinate between resource managers/supervisors to ensure necessary reviews and approvals are received.
• Conduct performance and project analyses to benefit future initiatives.
• Communicate effectively across all CA stakeholders, including business, technical teams, and leadership.
• Take technical ownership of tasks and work independently.
• Coordinate enterprise engineering and operational activities, including infrastructure planning, resilient architecture implementation, enterprise monitoring strategy execution, and Tier II/Tier III incident management.
• Ensure effective use of enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix) for comprehensive visibility, alerting, and dashboarding across on-premises and cloud environments.

Requirements

• At least five years of experience managing or leading enterprise engineering teams, operations centers (EOC/NOC), or integrated engineering-operations functions in environments of similar size, scope, and complexity (managing up to 35 FTEs and a 40K userbase across 50 CONUS and 230 OCONUS locations).
• At least five years of experience managing enterprise monitoring, observability, or operations center functions, including triage and coordination of Tier II and Tier III incidents.
• At least five years of experience managing enterprise monitoring tools or platforms (e.g., Splunk, AppDynamics, Oracle Enterprise Manager, Zabbix, or equivalent).
• At least five years of experience supporting or managing technical and process changes in complex infrastructure or enterprise IT environments.
• Current Top Secret (TS) clearance.

Preferred Qualifications

• At least three years of experience managing or supporting enterprise cloud migration, modernization, or infrastructure transformation initiatives.
• At least three years of experience leading multiple concurrent engineering or operations projects in a production environment.
• At least three years of experience introducing improvements in service delivery, monitoring, automation, or operational efficiency in enterprise IT environments.
• ITIL Intermediate or higher certification (or equivalent ITSM advanced certification).
• PMI Project Management Professional (PMP) certification.

Work Environment

• Occasional travel between work centers or to client sites.
• After-hours or on-call support may be necessary.
• On-site work in a secure government or contractor facility; compliance with all relevant security protocols required.
• Ability to stand for long periods, ambulate throughout an office or between buildings, stoop, kneel, crouch, or crawl as required.
• Repeatedly lift and carry up to 30 pounds.
• Up to 5% travel by land or air transportation.

Pay

Base salary range: $170,160 – $263,380 per year. Actual salaries may vary based on factors such as work location, skills, experience, contractual requirements, and performance. This range represents the anticipated low and high end of the salary for this position and is one component of Empower AI’s total compensation package.