Engineering Manager

Responsibilities

• Lead Execution: Own the day-to-day agile development processes of the enablement squad. Successfully prioritize deliverables, manage planning, and resolve blockers to maintain high team productivity.
• Nurture and Develop Talent: Directly manage, mentor, and grow a hybrid team of full-time software engineers and contractors. Provide clear performance standards, support technical skill development, and guide career pathing.
• Partner with Business Stakeholders: Collaborate closely with corporate departments to deeply understand their workflows, and translate ambiguous operational requests into clear, structured, and phased integration specifications.
• Deliver on AI Automations: Lead the implementation of robust, testable, and maintainable AI-driven integrations utilizing centralized platform primitives (agent orchestration, LLM gateways, and IAM guardrails).
• Champion Engineering Excellence: Enforce high-quality development practices on your team, including rigorous code reviews, automated testing, and comprehensive system documentation.
• Manage Operational Metrics: Monitor and optimize integration-specific metrics (e.g., API latency, token consumption, and automation success rates). Establish necessary logging, telemetry, and sustainable incident support processes.
• Bridge Communication Gaps: Drive clear and concise business and technical discussions, writing high-quality project plans, technical specifications, and postmortems to keep both engineering and non-technical partners aligned.

Requirements

• Technical Background: 8+ years of software engineering experience, with a solid understanding of software design patterns, APIs, and modern cloud backend architectures.
• People Management Experience: 3+ years of experience directly managing software engineering teams, with a track record of hiring, developing, and motivating engineering talent.
• Familiarity with the AI/LLM Ecosystem: Practical understanding of building applications using Generative AI, including prompt orchestration, retrieval-augmented generation (RAG), LLM APIs, and vector databases.
• Operational Execution Skills: Proven ability to manage a team's backlog, protect developers from over-commitment, make resource trade-offs, and predictably ship software.
• Experience with Hybrid Team Models: Demonstrated capability in directing and reviewing the work of both internal FTEs and external agency contractors, ensuring quality standards remain high.
• Strong Communication & Stakeholder Empathy: Excellent written and verbal communication skills, with a proven ability to translate complex technical constraints into clear business terms for stakeholders.
• Security & Compliance Awareness: Solid understanding of data security concepts, specifically managing secure IAM permissions, protecting data privacy, and shielding PII.

Compensation

The base pay range for this position is $194,130-$215,700; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.