Engineering Manager, AI & App Experience

About The Role

Chime is looking for an Engineering Manager to lead one of the teams building Jade, our AI-powered financial assistant, within the AI & App Experience (AAX) organization. AAX is building the next generation of the Chime member experience, and Jade sits at the center of it: helping millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that's natural, reliable, and trustworthy.

Responsibilities

• Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction
• Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities
• Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals
• Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses
• Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
• Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions
• Coach and grow engineers around project execution, skill development, and career progression
• Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks
• Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns
• Contribute to overall engineering initiatives as a member of Chime's engineering leadership community

Qualifications

• Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures)
• A deep empathy toward engineering happiness
• Experience as a people manager, including coaching engineers on project execution, skill development, and career progression
• AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team
• Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly
• Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members
• An enjoyment in learning and diving into the deepest levels of how things work

Pay

The base salary offered for this role and level of experience will begin at $199,000.00 and up to $275,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Schedule

In this role, you can expect to work 4 days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.

Benefits

• In-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress