Engineer Technician V

About the role

The Engineering Technician V position at Glenn Research Center supports IT infrastructure, electronics, network systems, and engineering operations. The role requires a minimum of an AA or AS degree in engineering technology, information technology, electronics, or a related technical field, along with 8-10 years of progressive technical experience.

Responsibilities

• Plan or assist in planning test activities; define test requirements; execute tests using appropriate instrumentation; analyze data and document recommendations.
• Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC hardware/software while guiding technicians through advanced troubleshooting.
• Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP systems, ensuring timely and high-quality completion consistent with GSFC service-delivery processes.
• Communicate technical information clearly and effectively to technicians, stakeholders, and end users to support GSFC operational needs and mission schedules.
• Configure, deploy, and troubleshoot Cisco network switches including VLANs, trunking, QoS, port security, and device monitoring across GSFC buildings and mission-support facilities.
• Install, configure, and troubleshoot Cisco wireless access points, ensuring proper controller integration, firmware maintenance, and wireless coverage across GSFC campuses.
• Maintain documentation for switch and AP deployments including port assignments, labeling, rack elevations, and physical mapping in alignment with GSFC standards.
• Install, configure, monitor, and troubleshoot UPS systems; verify battery health, load capacity, firmware compliance, and proper power distribution for GSFC network and compute environments.
• Maintain documentation for UPS deployments including load mapping, lifecycle tracking, and center wide power-distribution requirements.
• Support daily GSFC operational activities across buildings, labs, controlled access areas, mission environments, and remote sites.
• Follow GSFC change management, configuration management, and incident response procedures, ensuring accuracy in service management systems.
• Cookordination with Mission Directorates, Facility Managers, Network Operations, Cybersecurity, and other GSFC service organizations to ensure compliance with center wide operational standards.
• Participate in scheduled maintenance windows, facility power events, infrastructure upgrades, and mission-critical restoration efforts when needed.
• Provide mentorship and guidance to junior technicians while upholding safety, technical, and quality standards.

Qualifications

• Hands-on experience with Cisco switches and wireless access points, including configuration and troubleshooting.
• Experience managing work orders and change requests in a structured service-delivery or ITSM environment.
• Ability to interpret engineering specifications, drawings, and technical documentation.
• Ability to plan and conduct tests using technical instrumentation and analyze resulting data.
• Experience installing and maintaining UPS systems, monitoring load, and validating power distribution.
• Ability to communicate technical information clearly to diverse audiences.
• Ability to work independently and coordinate successfully with multidisciplinary teams.
• Ability to follow GSFC or equivalent federal facility operational, safety, and configuration procedures.

Desired Skills

• Bachelor's degree in engineering technology, IT, electronics, or a related field.
• Experience supporting NASA GSFC operational environments, infrastructure, or mission-critical systems.
• Familiarity with GSFC change management, facility access controls, and service-delivery workflows.
• Experience with cable plant operations, network infrastructure installations, and facility-based technical support.
• Certifications such as CompTIA Network+, Security+, CCNA, or similar.
• Experience creating or maintaining network documentation including layouts, diagrams, and rack elevations.
• Experience with wireless site surveys or predictive design tools.
• Experience supporting secure or controlled technical environments.
• Experience leading or mentoring technicians on complex technical tasks.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, 40 hours per week.