Engineer Technician III

About the role

The Engineering Technician III performs assignments that are not completely standardized or prescribed, selecting or adapting standard procedures or equipment using applicable precedents. The technician receives initial instructions, equipment requirements, and advice from a supervisor or engineer as needed, and performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions. Typical duties include constructing components or simple models, troubleshooting malfunctions, following layout and scientific diagrams, conducting tests or experiments, extracting and compiling engineering data, and assisting in design modifications.

Responsibilities

• Installing, cabling, supporting, and/or maintaining IT equipment and audio‑visual conference room equipment for both legacy and new installations.
• Evaluating and recommending necessary product maintenance activities and upgrades.
• Performing technical analyses of conference‑room software, hardware, and transmission equipment using diagnostic tools to support efficient operations.
• Monitoring data traffic and controlling network resource performance to ensure high‑quality transmission.
• Providing high‑level customer service, professionalism, and end‑user support to a large VIP customer base.
• Performing preventative maintenance inspections and ongoing patching of conference‑room equipment.
• Supporting root‑cause analysis activities for conference‑room incidents.
• Identifying, troubleshooting, and resolving technical problems related to network failure/integrity and PC hardware/software, including conference‑room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
• Resolving work orders for Network, VOIP, and conference‑room equipment.
• Resolving incidents according to service‑level agreements for IT and AV equipment.
• Analyzing possible solutions using standard procedures and completing work with a moderate level of guidance and direction.
• Solving standard problems by analyzing possible solutions using experience, judgment, and precedents.
• Working within established guidelines and policies.
• Communicating information effectively to all levels, from Level 1 technicians to VIP customer stakeholders.

Qualifications

• Ability to obtain a Public Trust clearance.
• Ability to lift up to 50 lb.
• Experience with 70‑volt indoor/outdoor public address (PA) systems.
• Licensed driver qualified to operate GSA‑owned vehicles, including 12‑inch box trucks.
• AA or AS degree with 4 years of relevant experience, or High School diploma with 6 years of relevant experience.
• Excellent communication skills and demonstrated ability to resolve situations professionally.
• Detail‑oriented with strong verbal and written communication abilities.
• Required to be on‑site at Langley Research Center during business hours.

Skills

• Strong customer‑service orientation.
• Proficiency in troubleshooting IT and AV equipment.
• Ability to perform technical analyses and root‑cause investigations.
• Familiarity with conference‑room software, hardware, and transmission technologies (e.g., Crestron, AMX, Cisco).
• Competence in monitoring network performance and data traffic.
• Capability to follow and interpret layout and scientific diagrams.
• Effective documentation and data‑compilation skills.

Benefits

Noetic Strategies Inc. offers a competitive salary and an extensive benefits package.

Schedule

Required to be on‑site at Langley Research Center during business hours.