Engineer, Systems Structure Design
About the role
This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Responsibilities
- The Engineer is responsible for the development of product requirements, feature requirements, systems and performance analysis, conduct deep-dive customer sessions and new technology introduction of virtualized networks.
- The incumbent will be seen as a subject matter expert representing a multi-functional team of R&D, Systems engineering, and product validation to introduce Samsung products to Wireless Carriers.
- Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team.
- Aid in product & feature performance analysis, evaluation of new product & SW releases.
- Perform detailed analysis of 4G/5G Wireless Call Protocols.
- Responsible for analyzing and troubleshooting the issues.
- Provide expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.
- Translate and communicate complex technical design considerations between the Samsung sales team and carriers’ network business.
- Educate our customers on Samsung’s new products and services both individually and in a team environment.
- Ensures that customer commitments are achieved according to plan.
- Work closely with various support organizations