Engineer-System Performance

Responsibilities

• Collect and use hourly and daily service measurement data to optimize the LTE network.
• Represent the team for feature related projects, new node integration, and other centralized tasks by meeting deliverables and holding other parties accountable per project plan.
• Troubleshoot hardware and performance problems independently or by coordinating with other teams.
• Support Network Performance in evaluating and improving areas of poor coverage by identifying system performance problems.
• Report issues to appropriate engineers.
• Resolve customer service issues, assist in implementing solutions, and collect drive test data in support of performance evaluations and build program prioritization.

Must Have Skills

• Knowledgeable with 4G and 5G operations.
• Able to troubleshoot common 4G and 5G issues.
• Familiar with VoNR, Volte operation and SIP protocol.
• Able to use trending tools and to produce presentations.
• Call flow analysis skills.
• Hands on experience with Ericsson RAN, EMS/OSS and core.
• Experience in running scripts and parameters changes.
• Evaluate service performance trends and isolate root causes of impacted services.
• Perform VoNR, VoLTE testing and analyses of relevant key performance indicators.
• Coordinate technical investigations and testing with appropriate regional, area and HQ functions.
• Provide technical analysis, troubleshooting, and training assistance to markets and regions as requested.
• Optimize LTE, 5G, and RAN networks using traditional and innovative means.
• Investigate and resolve customer complaints regarding service.
• Good at producing reports and presentations.

Desired Skills

• Bachelor’s degree in Engineering with two or more years of work experience.
• Knowledge of LTE, 5G including VoLTE and RAN networks.
• Knowledge of at least one data collection tool such as Datapro, DMAT, TEMs.
• Knowledge of data analysis/post-processing tools such as DMAT, Irisview, Windcatcher/Actix.
• Knowledge of propagation and optimization modeling tools such as Atoll, GeoPlan.
• Knowledge of programming languages such as C++, Python, Perl, Unix, scripting tools.
• Knowledge of mapping software such as Google Earth, MapInfo, ArcGIS, Topo.
• Knowledge of Ericsson systems including OSS and 3GPP LTE/5G standards.
• Ability to differentiate and diagnose RAN and CORE related problems.
• Understanding of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis.

Education/Certifications

• BSEE or other Engineering.

Targeted Years of Experience

• 3-5 years.

Pay Transparency

The typical base pay for this role across the U.S. is: $45.00 - $51.58/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Benefits

• Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.