Engineer, Service Management Platforms (ScheduAll)

Requisition Number: 19745 | Contract Type: Permanent | Location(s): Betzdorf, LU; London, GB; McLean, VA, US

About the role

The position is responsible for the administration, operation and development of our ScheduALL / ScheduLINK application and underlying infrastructure. While the incumbent will be part of our IT Business Operational Systems department, close partnership with our Video / Sports & Event business unit will be required to ensure timely project delivery.

Responsibilities

• Develop ScheduAll solutions as per business requirements.
• Act as the ScheduAll subject matter expert and guide business stakeholders to find the best solutions.
• Take care of the regular maintenance of the ScheduAll environment, including application, interfaces, databases and servers.
• Handle day‑to‑day operations such as incident resolution, user administration, report creation, and general user support.
• Work closely with stakeholders from Infrastructure, Operations, Sales, Booking and NOC departments.
• Escalate tickets to the ScheduAll vendor and follow up for timely completion.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security, and other appropriate stakeholders to implement fixes or improve features or performance.
• Take responsibility for timely implementation of assigned projects and activities.
• Document environments and procedures.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Deliver 2nd Level on‑call support to assist the SES teams on application or system issues, including outside office hours.
• Ensure that all systems selected or developed comply with prevailing IT Architectural Standards, including security standards and Information Security policies.

Qualifications

• Minimum five years of applicable professional experience.
• Experience in the video broadcasting industry.
• Deep knowledge of the ScheduAll application and underlying database structure, especially of the following resources used by SES:
  • ScheduALL/ScheduLINK Band Plan Booking (focus on transmission paths, transmission parameters & conflict management including technical compatibility)
  • Operations Manager Inventory setup (e.g., Services, Rooms, Bandplan / Satellites, Uplink / Downlinks, Fiber, etc.)
  • Pricing, External Costs, Invoicing / Accounts Receivables
  • User Profiles and Security, Developers toolkit, WebApp, Chrosu API
• Deep knowledge of SQL Server, Crystal Reports, SSRS Reports, MS Power BI, MS Windows Server and Clients, and REST APIs.