Engineer (overnight)

About the Role

Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.

Responsibilities

• Perform preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.
• Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement.
• Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools, and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
• Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening).
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows, and counters.
• Paint and finish furniture and fixtures if needed.
• Assist with guest deliveries as necessary.
• Assist with security as necessary.
• Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Ability to perform tasks involving climbing, reading, standing, walking, and routinely lifting 25 lbs to 50 lbs.
• Must be able to receive instructions and communicate progress of work assignments.

Performance Standards

• Customer Satisfaction: Our customers are our priority. Positive guest experience relies on positive interaction with Crescent staff. Remain professional at all times, treating all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
• Work Habits: Maintain a positive guest and associate experience by adhering to hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change in work areas and hotel procedures, with a willingness to learn new skills or improve existing ones. Solve routine problems and ask for help when unsure.
• Safety & Security: The safety and security of guests and associates are of utmost importance. Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards and concerns.