Engineer - Network

Hybrid Work Environment - Must reside in Hawaii

Pay

$78,000 - $153,000

Note: Individuals typically begin between the minimum to middle of the pay range.

About the role

The HMSA Technical Services - Network Team implements and supports HMSA's IT network infrastructure. This position conducts maintenance for and supports moderately complex to complex network infrastructure, and works on one or more projects/issues concurrently, as a team member and sometimes as a project lead.

Qualifications

• Associate's degree or technical institute degree/certificate or equivalent work experience.
• Three years of relevant information technology work experience.
• Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
• Demonstrates expertise in multiple technologies, such as:
  • Cisco/Aruba networking equipment
  • Load balancers
  • Next-generation firewalls
  • Network access control
  • IPSec VPN
  • Data center infrastructure
  • Cloud computing
  • Packet capture analysis
  • Scripting
  • Network monitoring tools
  • Wireless analysis
  • Uninterruptable Power Supply systems
  • Structured cabling management
  • Network documentation and diagrams
• Effective communication skills, to include the ability to articulate technical concepts to non-technical audiences.
• Basic knowledge of Microsoft Office applications, including but not limited to Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Responsible for operating and providing support to HMSA's network infrastructure, including:
  • Ensuring the reliability of HMSA's networks, to include the planning and implementation of enhancements.
  • Implementing, maintaining, and upgrading HMSA's network infrastructure.
  • Making configuration-related decisions, updating configuration management tools, and documenting procedures and configurations.
  • Implementing, maintaining, and operating network monitoring tools.
  • Utilizing monitoring tools to analyze capacity and growth.
  • Performing and analyzing packet captures across various locations.
  • Maintaining system security by following audit and compliance procedures.
  • Installing system patches to support vulnerability management.
  • Maintaining the physical security of network infrastructure.
  • Implementing contingency plans, including backup and restoration procedures.
• Providing technical expertise across business functions, understanding the relationship between the business and the Information Systems Department.
• Consulting with other Information Systems Department teams regarding infrastructure requirements and providing recommendations for both the design and implementation of systems integration efforts.
• Supporting project planning and requirements gathering efforts.
• Recommending and creating action plans for systems development and/or integration.
• Planning and implementing upgrades and ensuring that change management procedures are implemented and followed.
• Planning and scheduling infrastructure repairs and installations.
• Coordinating and planning activities with vendors.
• Ensuring that asset and disposal procedures are adhered to.
• Designing and implementing infrastructure replacement plans.
• Maintaining inventories as appropriate.
• Monitoring Key Performance Indicators and maintaining service levels to ensure that requirements are met or exceeded.
• Escalating problems as required and informing management as appropriate.
• Troubleshooting and diagnosing problems, working with multiple vendors to coordinate the resolution of issues.
• Reviewing logs and maintaining Information Technology Service Management tools to document changes and identify recurring problems.
• Identifying the training needs of users and sharing knowledge with users and other Information Systems Department staff.
• Updating users on the status of incidents and problems, ensuring that follow-up procedures are adhered to.
• Tracking customer satisfaction.
• Participating in long-term infrastructure strategy and planning.
• Participating in rotating on-call support schedules and providing after-hours support to business operations as needed.
• Supporting remote locations across the Hawaiian Islands, including overnight travel as needed.
• Required to be on-call for critical incidents as they arise.
• Participating in continuing education and training as needed or assigned to ensure an accurate and updated knowledge base.
• Performing all other miscellaneous responsibilities and duties as assigned or directed.