Engineer, Model Line

What You Will Do

• Evaluate Hyundai vehicles and accessories to ensure alignment with market and customer requirements, as well as road and usage conditions.
• Track and report product quality and customer satisfaction concerns.
• Develop and present Technical Service Bulletins in a timely manner, as needed.
• Gather and present field quality data to HMC and Hyundai affiliate partners to support alignment on priorities.

How You Will Make An Impact

• Lead engineering efforts for assigned models, maintaining a thorough understanding of all features, variants, and quality requirements.
• Analyze quality concerns and report findings promptly to improve product quality and customer satisfaction.
• Collaborate with model development teams, manufacturing plants, and Hyundai technical groups to address production quality concerns and support continuous improvement initiatives.
• Manage overall and component-level Acceptable Quality Levels (AQL) for assigned models.
• Monitor vehicle performance against key quality metrics, including IQS, VDS, and CR, while developing action plans to address performance gaps and customer concerns.
• Conduct technical evaluations, competitor benchmarking studies, and customer preference assessments for preproduction, production, and competitive vehicles.
• Investigate technical issues and prepare Quality Information Reports (QIRs), ensuring effective follow-up on open issues.
• Support Field Repair activities by developing Technical Service Bulletins (TSBs), technical support notes, campaigns, and related documentation.
• Assess technical and service-related issues at dealerships, ports, and manufacturing facilities, evaluating corrective actions.
• Attend Ride & Drive events, port audits, and plant visits for assigned models.
• Diagnose field failure parts and develop, validate, and implement corrective measures.
• Author technical documents, trip reports, QIRs, and TSBs using PowerPoint and similar tools.
• Provide technical guidance to field staff, TechLine, and Tech Support teams, and perform other related duties as assigned.

What You Will Bring To The Role

• High school graduate.
• Bachelor’s degree in Engineering preferred.
• Master’s degree a plus.
• Four or more years of directly related work experience or equivalent.
• Automotive Retail and Wholesale experience preferred.
• Proficient in Word, Excel, PowerPoint and Access.
• Thorough automotive technical knowledge required.
• Strong written and oral communications skills.
• Strong analytical/problem solving ability.
• Strong data management/general and statistical analysis/reporting capabilities.
• Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
• Able to work independently with minimal supervision and direction.

Hyundai Can Offer You

• Compensation Range: $80,000 - $120,000 annual base salary.
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off.
• Healthcare insurance (medical, dental, and vision).
• 401(K) company match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution.
• Basic life insurance, short- and long-term disability.
• Mental health, wellbeing, and employee assistance program.
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).