Engineer IT Infrastructure Operations (Network/Voice)

Responsibilities

• Supports production environment: logs and tracks problems, responds to questions/support requests, and meets established service levels.
• Affirms and communicates impact of user problems. Assigns outstanding problems to appropriate support group/individual, and ensures priorities and deadlines are established.
• Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades.
• Implements program/system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards.
• Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces.
• Provides logic, data flows, and diagrams from technical specifications depicting system integration.
• Participates in design and configuration reviews.
• Ensures systems configuration changes produced individually or by vendors adhere to the Bank’s standards and applicable business requirements.
• Develops and maintains documentation of all technical development and subsequent revisions.
• Maintains and enhances third-party software.
• Plans and executes application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test, and disaster recovery environments.
• Provides systems and/or process analysis and design to meet functional and organizational requirements.
• Develops and maintains documentation of all technical development and subsequent revisions.
• Develops or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases.
• Participates in evaluation of vendor proposals and performance, taking into account corporate strategy and IT architecture standards.
• Participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.
• Participates in team events and projects.
• Provides cross training with other team members to maintain effective back up.
• Participates in the evaluation and implementation of new technology.
• Takes initiative to become educated and knowledgeable on topics that pertain to technology and role.
• Maintains a positive business relationship with business units and partners.
• Works with business users to understand their needs and to define requirements for new or existing applications and systems.
• Identifies and proposes deliverables required from multiple business groups.
• Understands business processes and business strategy, and provides input to Business Partners in support of those processes/strategies.
• Leads, with direction, project planning sessions with clients, business analysts, and team members.
• Communicates project status and schedules proactively.

Qualifications

• Performs all other miscellaneous responsibilities and duties as assigned.
• Bachelor’s degree from an accredited institution or equivalent work experience.
• Minimum of 5 years of work experience in information technology supporting Cisco Network Operating Systems.
• Project/process management experience.
• Proficiency and expertise with personal computers and Microsoft Office applications.
• Experienced in configuring and troubleshooting Cisco routers, firewalls, switches, Wi-Fi, and VoIP devices.
• Experienced in configuring and troubleshooting network security solutions (ISE, VPN, etc.).
• Experience with network load balancing, and virtualization solutions.
• Experience with network performance and management tools.
• Experience with IP management solutions.
• Excellent oral and written communication skills.
• Effective interpersonal skills and collaborative style to include teamwork and team building ability.
• Understanding of contractual agreements.
• Ability to work independently and drive assigned tasks through to completion.
• Understanding of business process management.
• Effective conflict management and negotiating skills.
• A self-starter with a strong willingness to learn and accept instruction.
• Capacity to take initiative, and ability to accept change and adapt to shifting priorities.
• Willingness to identify problems and come up with creative solutions.
• Willingness to become a 'subject matter expert' in multiple support areas.
• Possess critical thinking, analytical ability, and problem solving skills.
• Able to think and react positively and professionally even in stressful situations.
• Effective time management and prioritization skills.
• Ability to work flexible hours including holidays, weekends and evenings as needed and assigned.