Engineer III Consultant Network Performance

About the role

You'll join the network equipment repair and quality team where you will be responsible for overseeing all aspects of the wireline network repair and quality operation.

Responsibilities

• Oversee all aspects of the wireline network repair and quality operation.
• Process a high volume of repairs and improve quality to bolster network reliability.
• Use analytical expertise to identify trends, issues and opportunities, all with the goal of improving the customer experience and finding ways to make our business even better.
• Develop and manage large scale transformational projects/programs for the optimization of the operation and its quality.
• Mine and transform large data sets to provide KPI visibility to senior management for key business insight, automate processes, and analyze trends to identify areas of improvement.
• Create automated data sharing paths between third party vendors, OEMs and internal systems to facilitate process visibility.
• Recommend and implement automation of processes to optimize current manual processes tied to the management of warehouse spares and repair.
• Identify SAP system gaps and resolve them.
• Owning, managing and executing day to day repair planning operations to support finished good targets by determining optimal repair volumes and ensuring all SKUs have valid third party or OEM repair support.
• Engage stakeholders to ensure current and future business needs are met.
• Work with field teams to effectively influence cross-functional team collaborations in the design and implementation of transformative programs.
• Improve knowledge base of network equipment and repair capabilities.
• Coordinate with engineering teams on planned equipment decommissioning projects for capital expense relief.
• Support quality improvement efforts by achieving specific targets relating back to repaired equipment reliability.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience with Microsoft Excel (pivot tables and charting) and PowerPoint.
• Experience with data mining, data analytics, building reports and presentations, and making recommendations.
• Experience managing vendors and negotiating contract terms.
• Program and Project management experience.
• Experience in Reverse supply chain and/or repair/manufacturing.
• Knowledge with ERP and/or inventory tracking/planning systems, such as SAP or PeopleSoft.
• Experience with Gsuite tools.

Qualifications

• A degree in Electrical, Industrial Engineering, Supply Chain, or a related discipline.
• Ability to work with multiple cross functional teams on many different projects simultaneously.
• Experience with Teradata, SQL, Hadoop, OBIEE, and Tableau.
• The ability to foster a firm, but fair relationship with external vendors and OEMs.
• Results oriented and deadline driven mindset.
• Knowledge of repair and manufacturing processes.
• Knowledge with Advanced Statistical Modeling.
• Ability to differentiate and diagnose CORE related problems.

Skills

• Microsoft Excel (pivot tables and charting).
• Data mining, data analytics, building reports and presentations, and making recommendations.
• Managing vendors and negotiating contract terms.
• ERP and/or inventory tracking/planning systems, such as SAP or PeopleSoft.
• Gsuite tools.
• Teradata, SQL, Hadoop, OBIEE, and Tableau.
• Advanced Statistical Modeling.
• Ability to differentiate and diagnose CORE related problems.

Benefits

• Health and wellness benefits including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.

Pay

Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

Schedule

This is a hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40.