Engineer II (General)

About the role

As our Engineer II (General), you will perform a broad range of maintenance, repair, and preventive maintenance duties throughout M Social Sunnyvale. You will help maintain guest rooms, public areas, back-of-house spaces, equipment, and building systems while responding to guest and operational maintenance needs.

Responsibilities

• Perform routine and corrective maintenance throughout the hotel
• Respond promptly to guest room, public area, and back-of-house maintenance requests
• Complete assigned work orders accurately and efficiently
• Inspect equipment, fixtures, and building areas for maintenance concerns
• Perform repairs and adjustments within the scope of training and qualifications
• Maintain tools, equipment, and engineering work areas
• Aid with special maintenance projects and property improvement initiatives
• Document completed work and communicate unresolved issues to Engineering leadership
• Perform basic troubleshooting and maintenance of HVAC systems and equipment
• Respond to guest room and public area temperature concerns
• Assist with preventive maintenance of air-conditioning, heating, ventilation, pumps, motors, and related equipment
• Monitor equipment for unusual sounds, temperatures, leaks, or performance issues
• Escalate complex HVAC or mechanical issues when additional expertise is required
• Perform basic electrical troubleshooting and repairs within the scope of training and qualifications
• Inspect lighting, outlets, switches, fixtures, breakers, and related equipment
• Replace lamps, switches, fixtures, and other components as appropriate
• Follow proper electrical safety procedures at all times
• Escalate complex electrical issues to qualified personnel or management
• Perform routine plumbing maintenance and repairs
• Respond to clogged drains, leaks, running toilets, faucets, valves, and other plumbing concerns
• Inspect plumbing fixtures and identify potential issues
• Aid with preventive maintenance of water and plumbing systems
• Respond quickly to water-related emergencies to minimize property damage
• Complete scheduled preventive maintenance according to department procedures
• Inspect guest rooms, public areas, equipment, and building systems
• Identify potential maintenance issues before they become major problems
• Maintain accurate records of inspections and preventive maintenance
• Communicate recurring equipment problems to Engineering leadership
• Aid with maintaining the hotel's preventive maintenance program
• Respond to guest maintenance requests in a timely and professional manner
• Communicate courteously with guests while performing maintenance work
• Minimize disruption to guests and hotel operations
• Follow up on guest-related maintenance concerns when appropriate
• Maintain a professional appearance and positive attitude throughout the property
• Protect guest belongings and hotel property while performing repairs
• Work closely with Engineering Supervisors, Managers, and other Engineering team members
• Communicate effectively with Front Office, Housekeeping, Food & Beverage, and other departments
• Assist other engineers with larger or more complex maintenance projects
• Share technical knowledge and support less-experienced team members
• Communicate equipment failures, safety concerns, and operational issues promptly
• Support the Engineering team during emergencies and high-priority situations
• Follow all hotel safety policies and procedures
• Follow applicable OSHA, fire, life-safety, and building requirements
• Use appropriate personal protective equipment (PPE)
• Follow safe procedures when working with electrical, plumbing, HVAC, and mechanical systems
• Maintain clean and safe work areas
• Report hazardous conditions, accidents, equipment failures, and other concerns immediately
• Follow proper procedures for the use, storage, and maintenance of tools and equipment

Requirements

• Previous experience in hotel engineering, facilities maintenance, building maintenance, or a related field
• Working knowledge of multiple building systems and general maintenance
• Strong troubleshooting and problem-solving abilities
• Able to perform routine repairs and preventive maintenance
• Strong attention to detail
• Good communication and organizational skills
• Able to work independently and as part of a team
• Professional and service-oriented attitude
• Able to respond effectively to emergency maintenance situations
• Flexibility to work evenings, weekends, holidays, and varying shifts

Qualifications

• Minimum 2 years of relevant engineering, hotel maintenance, facilities, or skilled trade experience preferred
• Working knowledge of HVAC, electrical, plumbing, mechanical, and general building systems
• Ability to safely use hand and power tools
• Knowledge of preventive maintenance practices
• Ability to read and follow equipment manuals and technical instructions
• Experience with computerized maintenance management systems (CMMS) or electronic work-order systems preferred
• Ability to troubleshoot and repair equipment within the scope of training and qualifications
• Knowledge of basic workplace safety practices

Preferred Qualifications

• Previous hotel Engineering or Facilities experience preferred
• Experience working with guest rooms and hotel building systems
• HVAC, electrical, plumbing, or other trade certification is a plus
• EPA/HVAC certification is beneficial
• Experience with building automation systems is a plus
• Experience with CMMS or hotel maintenance software preferred
• Previous experience in a high-volume hotel or commercial property
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently lift and carry up to 50 pounds
• Frequent bending, reaching, stooping, kneeling, and climbing stairs
• Ability to work from ladders and elevated areas when required
• Ability to work in mechanical rooms, guest rooms, public areas, and outdoor spaces
• Ability to safely use hand and power tools
• Ability to work in varying temperatures and environmental conditions
• Ability to respond quickly to maintenance emergencies

Education

• High school diploma or equivalent preferred
• Technical school, trade school, or vocational training preferred

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Why Join Us

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team. At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.