Engineer II, Field Service - Remote Seattle, WA

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed
• Laboratory Setting, Office
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Standing for full shift

Essential Functions

• Performs onsite installation, preventative maintenance, troubleshooting, repair, calibration, validation, and upgrade services for laboratory instrumentation and integrated systems.
• Diagnostics and resolves complex hardware, software, electrical, mechanical, and application-related issues.
• Delivers exceptional customer service while serving as a trusted technical advisor within assigned customer accounts.
• Builds strong customer relationships through proactive communication, responsiveness, and understanding of customer workflows and operational needs.
• Provides customer training and operational guidance on instrument functionality, system performance, and best practices.
• Maintains accurate and timely service documentation, reports, and records within service management systems.
• Collaborates with Sales, Applications, Service Management, and other cross-functional teams to resolve customer issues and support business objectives.
• Ensures compliance with company quality standards, safety procedures, regulatory requirements, and service policies.
• Independently manages service priorities, scheduling, territory coverage, and customer commitments within a dynamic field environment.
• Supports escalation management and contributes to continuous improvement initiatives that enhance service delivery and customer satisfaction.
• Utilizes strong organizational, analytical, and problem-solving skills to effectively manage multiple priorities and customer needs.
• Travels within assigned territory to support customer sites and business operations.

Education Requirements

• Bachelor’s degree in Biological Sciences, Engineering, or a related technical field required

Required Qualifications

• Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation.
• Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level.
• Excellent customer service, communication, interpersonal, and relationship management skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to independently manage priorities and work effectively in a fast-paced field environment.
• Proficiency with Microsoft Office Suite and service management software platforms.
• Ability to read and interpret technical documentation, schematics, and service manuals.
• Demonstrated commitment to safety protocols, quality standards, and regulatory compliance.
• Valid driver’s license and ability to travel extensively within assigned territory.

Preferred Qualifications

• Master’s degree preferred
• 2–5 years of relevant field service, technical support, laboratory instrumentation, or customer-facing technical experience

Working Conditions

• Frequent travel required based on business needs, customer requirements, and assigned territory coverage (approximately 25–75%).
• Works in laboratory, industrial, healthcare, and customer site environments.
• May require extended periods of standing, lifting equipment, and performing technical service activities in laboratory settings.
• Ability to lift up to 50 lbs and work within laboratory, industrial, and healthcare environments.
• Must be able to safely work around chemicals, laboratory equipment, and other technical hazards while following all company safety guidelines.
• Flexibility to support customer schedules, urgent service requests, and occasional overtime as business needs require.

Compensation And Benefits

The hourly pay range estimated for this position based in Washington is $31.73–$50.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards