Engineer II - Applications (Hardware & Systems)

Job Description

Microchip’s Data Center Solutions (DCS) group is a fast-growing business with a vision to connect, manage, and secure the world’s information by being the preferred partner for storage, memory, and compute connectivity for data centers. DCS delivers a broad portfolio of innovative silicon, board-level, and software solutions that serve as anchors for total system solutions across the data center market.

Key Responsibilities

• Support SAS/SATA/NVMe protocol, RAID controller embedded firmware, OS drivers, and management software for assigned products
• Support PCIe, security, and encryption technologies
• Support Tier 1 OEM/ODM and channel engagements—assisting with design wins, deliverables, and system bring-up—with increasing independence
• Work closely with channel customers, ECO System partners, and distribution
• Set up and maintain the system compatibility and debug lab
• Maintain the knowledge base & issue-tracking database
• Perform board-level debug, minor reworks, scripting, and code updates
• Take ownership of assigned tasks—showing self-initiative, fully understanding the requirements, asking questions when in doubt, and exploring improvements that benefit the team and organization—while working independently and within a team
• Root cause and document customer issues in a timely manner, contributing to and progressively leading cross-functional investigations
• Develop and review customer-level documentation including user guides, release notes, technical product training, and application notes
• Provide training as needed to end customers, Microchip Applications and FAEs, and Microchip sales
• Travel within North America and internationally, as needed, to work at trade shows, customer sites to debug firmware and software

Requirements/Qualifications

• Developing technical leadership with strong teamwork
• Strong verbal and written communication skills with customer facing experience and presentation skills
• Able to effectively work with cross-functional teams and across multiple geographical locations
• Customer facing experience (Tier 1 a plus) and ability to understand requirements and help drive them through the project management process
• Provide training as needed to end customers, Microchip Applications and FAEs, and Microchip sales
• Travel Time 0% - 25%

Basic Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Engineering
• 2.5+ years of directly related experience in a similar Applications or hardware customer-support role (or equivalent)
• Working knowledge of SAS/SATA, SCSI, PCIe/CXL, NVMe and other storage related technologies
• Experience with board-level debug
• Experience with board schematics & layout review
• Proficient programming skills in Python and C/C++, with TCL/TK or other scripting language
• Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment

Preferred Qualifications

• Experience with RISC, MIPS, ARM based embedded processors
• Experience with storage accelerators
• Experience with AI/ML, deep learning, and natural language processing
• Experience working with Marketing and Sales teams
• Understanding of server BIOS functionality and device drivers
• Experience with server/storage firmware and software
• Hardware and chip development/debug skills
• Experience with high-speed debug equipment like oscilloscopes, DCAJ and BERT
• Debugging skills and experience with kernel (Windbg), JTAG, serial port, Greenhills Debugger
• TCP/IP knowledge/experience
• Local Area Networking experience
• Experienced with Storage management (MCTP, BMC, etc.)
• Highly structured programming in C, C++, and TCL/TK or other scripting language