Engineer – Field Services & Desktop Support

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Act as primary point of accountability for the site from desktop support perspective.
• Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Qualifications

• Desktop Support - Field services, Audio visual devices, Operations Management / Lead experience

Benefits

• Cognitive Health and Well-being Program
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAP)
• Disability Insurance
• Life Insurance
• Paid Holidays
• Paid Time Off
• Retirement Plans
• Short-Term Disability
• Long-Term Disability
• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Life Insurance
• Stock Purchase Plan

Skills

• Windows Troubleshooting
• Basic Network Diagnostics
• ITSM Tools (SCCM, IT Shop, Nexthink)

Pay

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Schedule

This position is full-time.