Engineer

Responsibilities

• Integrate observability tools, reduce alert noise, and implement automated remediation workflows.
• Design scalable solutions, create technical documentation, and collaborate with cross-functional teams to drive reliable IT operations.
• Implement and optimize CMDB and ensure alignment with CSDM standards and best practices.
• Integrating monitoring and observability tools like Elastic, Dynatrace and etc. with ServiceNow Event Mgmt.
• Develop Event Rules, Alert aggregation policies and operational intelligence dashboard within Service Operations Workspace.
• Implement and support AIOPS Capabilities for Event Correlation, alert noise reduction, anomaly detection and RCA.
• Collaborate with infra, applications and cloud operations teams to onboard services into ServiceNow ITOM.
• Lead troubleshooting sessions for event management, discovery and service mapping and AIOPS related issues.
• Participate in requirement gathering and workshops and presentations.

Requirements

• Proven ability to integrate observability tools, reduce alert noise, and implement automated remediation workflows.
• Skilled in designing scalable solutions, creating technical documentation, and collaborating with cross-functional teams to drive reliable IT operations.
• Knowledge of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) to support cloud discovery and modern infrastructure.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs) and custom development for extending ITOM and AIOps capabilities.
• Experience in integrating monitoring tools especially Elastic and dynatrace CSA and ITOM Certifications preferred.

Qualifications

• 8+ years of exp in ITOM discovery, service mapping, event mgmt. and CMDB.
• Experience in integrating monitoring tools especially Elastic and dynatrace CSA and ITOM Certifications preferred.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs) and custom development for extending ITOM and AIOps capabilities.
• Knowledge of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) to support cloud discovery and modern infrastructure.

Skills

• ServiceNow scripting (JavaScript, Glide APIs)
• Custom development for extending ITOM and AIOps capabilities
• Cloud platforms (AWS, Azure, GCP)
• Container technologies (Kubernetes, Docker)
• Observability tools (Elastic, Dynatrace)
• Ansible, Flow Designer, Integration Hub

Benefits

• Salary Range: $95,000 - $110,000 per year

Pay

• $95,000 - $110,000 per year

Schedule

• N/A