Engineer

About the Role

The Engineer will provide technical support to integrators and end users in the FANUC America Corporation (FAC) Southeastern region (including but not limited to Georgia, Virginia, Tennessee, North and South Carolina, Florida, Alabama, and Mississippi). This includes developing, training, and strengthening customers’ technical skills. The position will manage, organize, and administer high-level software and controls expertise while assisting FANUC District Managers with various sales support requests to enable continued regional unit and profit growth.

The ideal candidate is a customer-focused problem-solver with a “Service First” mindset and a background in automation and/or robotics engineering.

Responsibilities

• Identify and visit key, new, or competitor ASI and End User accounts in the region; build relationships with engineering, management, and ownership by spending time training and strengthening customer skillsets.
• Build and strengthen relationships with the regional ASI network and regional end users to improve robot sales through training, technology transfer, and application assistance both in-house and on-site; develop a deep understanding of the ASIs' products, customers, and goals.
• Assist internal and external customers by providing product and system expertise in areas such as robot hardware and software, machine vision, and system safety.
• Use SolidWorks, AutoCAD, and FANUC simulation software to assist internal and external customers in the application of robotic automation solutions.
• Promote the use of ROBOGUIDE, Payload Checker, and other pre-engineering tools.
• Work with all customers to address issues associated with the setup and integration of both common and higher-end robot options.
• Track and document all support requests, providing detailed resolutions and appropriate customer information.
• Support customers with Vision Evaluations and troubleshooting their existing iRVision systems.
• Support customers with Demo and Sim Evaluations using both physical and virtual robots.
• Accompany the sales team on sales calls when a high level of technical support is required.
• Attend and work/support/setup various trade shows throughout the year.
• Overnight travel as required throughout the US, potentially up to 50% of the time.

Requirements

• Bachelor’s degree in electrical or mechanical engineering, or related technical field, or equivalent relevant experience.
• Experience in the engineering and integration of industrial robotics automation systems.
• Ability to read electrical and controls prints.
• Ability to interact and support Sales and Applications Engineering with engineering expertise using strong interpersonal skills in listening, speaking, and written communication.
• Must be able to legally drive throughout the regional area for business as required.

Preferred Qualifications

• 3+ years of experience in engineering and integration of industrial robotics automation systems with strong knowledge of industrial robotic automation.
• 3+ years of experience with PLC programming (Rockwell/AB, Siemens, etc.).
• Experience with FANUC robot TPP programming, ROBOGUIDE Software; Python, KAREL, C++, and HTML5/CSS/Javascript programming; FANUC iRVision, PalletTool, and iRPicktool.
• Experience with other machine vision systems.
• Experience with AutoCAD, 2D, SolidWorks, and 3D industry-standard drawing practices.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

We offer market-competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.