Engagement Specialist Manager

About the role

Our client is seeking a Research Engagement Specialist that will engage directly with clients, prospects, and vendors to coordinate requests. Build your skill set and resume while working for an amazing company.

Pay

$18.00 per hour

Schedule

• Contract
• Full Time
• Onsite in Irving, TX — anticipated to be primarily remote

Benefits

• Health, Dental, and Vision insurance offered
• 401k options
• Opportunity to work with a great team

Responsibilities

• Monitoring assigned email boxes and promptly processing emails into CRM database during working hours
• Creating Service Requests (SRs) in CRM system as the requests are received
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role
• Maintaining a record of emails processed

Requirements

• Bachelor's Degree required
• Passion for client service
• Strong problem solving skills
• Willingness to learn with high ambition and drive
• Time management and organization skills
• Written and verbal communication skills
• Analytical mindset
• Willing to consent to pre-hire background check and drug screen