Engagement Specialist II - Customer Service (PART-TIME)

Job Description

Congratulate your customer service skills! You'll conduct inbound and outbound customer interaction support, attract and retain customers, utilize reference materials to resolve customer issues, document interactions, provide prompt and accurate service, identify and escalate priority issues, train junior specialists, manage multiple projects, and more.

• Working knowledge of computer operations
• Strong interpersonal skills
• Effective verbal and written communication skills
• Ability to communicate effectively with diverse populations
• Ability to problem solve and adapt to changing environments
• Strong computer skills in Microsoft Word, spreadsheets, and internet navigation
• Typing skills of 35-40 wpm, preferred
• Ability to use multi-screen
• Ability to work flexible schedules
• Ability to multitask
• Medicaid managed care or insurance industry experience, preferred
• Managing customer concerns and sales experience, preferred

Requirements

• High school education or equivalent
• 3-4 years of strong customer service experience, preferably in a contact center environment

Qualifications

• Medicaid managed care or insurance industry experience, preferred
• Managing customer concerns and sales experience, preferred

Skills

• Customer service
• Problem solving
• Communication
• Interpersonal skills
• Computer operations

About the Company

The best remote jobs for you. Engaging Solutions offers a remote role that averages 20 hours per week, making it ineligible for benefits. The position is full-time, with a mix of day, evening, and weekend hours required.

Position Purpose

The Engagement Specialist - Customer Service in the contact center handles inbound and outbound interactions, delivering high-quality professional services in alignment with Engaging Solutions' mission, core values, and purposes, and the assigned client.

Competencies/Duties

Handle customer interactions, provide prompt and accurate service, identify and escalate priority issues, train junior specialists, manage multiple projects, and more.

Salary Description

$18.00 per hour

About the Role

This is a part-time role averaging 20 hours per week, making it ineligible for benefits. It is remote but requires the employee to reside in Indiana.

Application Instructions

Not specified.