Engagement Specialist - Chattanooga

About the role

The Engagement Specialist is a key relationship-builder and community representative in Matter Health’s care model. In this role, you will engage older adults in assigned communities, support patients in navigating their healthcare journey, and drive efforts in connection, outreach, enrollment, and retention.

This highly interactive, field-based position is perfect for someone who enjoys building trust, connecting face-to-face, and making a meaningful impact within underserved communities. Engagement Specialists work closely with both operational and clinical teams to ensure patients are engaged, supported, and connected to care.

Responsibilities

• Build trusted relationships with older adult patients and community members
• Maintain a visible and consistent presence within assigned communities
• Support patients through their care journey, including outreach, scheduling, enrollment, and follow-up
• Educate patients on Matter Health’s care model and guide them through available services
• Conduct outreach through in-person visits, phone calls, and community events
• Prioritize patient needs and provide empathetic, compassionate, and urgent support
• Track outreach activities and patient interactions using Salesforce and internal systems
• Serve as a trusted community resource and advocate for patients
• Build awareness and foster engagement within local communities and housing sites

Requirements

• 1–2 years of experience in community outreach, healthcare, customer service, hospitality, sales, or other relationship-focused roles
• Strong communication, relationship-building, and interpersonal skills
• Compassion for seniors and underserved populations
• Organized, proactive, and comfortable working in a fast-moving environment
• Ability to work independently while collaborating closely with cross-functional teams
• Comfortable working in community-based and field environments
• Valid driver’s license and reliable transportation required
• Experience with Salesforce, healthcare outreach, Medicare populations, or community engagement is a plus
• Bilingual Spanish is a plus

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation required

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to build and maintain positive relationships with patients and community members
• Outgoing personality and ability to connect with individuals in a variety of settings
• Knowledge of healthcare systems and processes
• Ability to work independently and collaboratively

Benefits

Full-time team members at Matter Health enjoy competitive compensation, a robust benefits package, and opportunities for professional growth and development. Benefits include:

• Medical, dental, and vision coverage
• Employer-funded HSA and FSA options
• Employer-paid life and disability insurance
• Voluntary illness, accident, and hospitalization coverage
• Access to Matter Health’s in-person and virtual care services
• 401(k) with company match beginning at day 60
• Financial wellness resources and support
• Up to 4 weeks of PTO
• 10 paid company holidays
• 2 volunteer days annually to support causes meaningful to you

Pay

Competitive compensation for full-time team members.

Schedule

Flexible schedule to accommodate field-based responsibilities.