Engagement & Partnerships Representative (Community Relations Specialist)

About the role

We are seeking an Engagement & Partnerships Representative (Community Relations Specialist) to join our OneCare Sales & Marketing team. This role is responsible for executing local and provider-focused engagement strategies to strengthen member relationships, raise awareness of CalOptima Health’s Medicare Advantage/OneCare offerings, and support retention goals.

Responsibilities

• Serve as the bridge between CalOptima Health and community stakeholders, providers, and members.
• Design and deliver outreach events, co-host health and educational events with provider partners.
• Activate local partnerships that reinforce plan value.
• Leverage internal 'feet-on-the-street' assets to amplify reach.
• Develop independent community events and engagements in collaboration with CalOptima Health's Community Relations.
• Support provider groups in deploying member-facing engagement programs.
• Support provider groups in deploying member-facing engagement programs.
• Maintain accurate records of outreach activities, member and stakeholder interactions, and case documentation.
• Escalate member or provider concerns encountered in the field to appropriate internal teams.
• Support periodic special projects, internal stakeholder initiatives, or cross-functional campaigns.

Requirements

• Bachelor's degree in public health, public relations, health and human services or related field PLUS 3 years of experience in community health, public relations or community-based organizations, including planning and organizing large-scale public events required.
• Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 35% of the time or more.

Qualifications

• Master's degree in public relations, health and human services, public health or related field preferred.
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese) required.

Skills

• Excellent communication skills.
• Strong organizational and project management skills.
• Ability to work independently and exercise sound judgment.
• Proficiency in computer and job-specific applications/systems.

Benefits

A comprehensive benefits package including a CalPERS pension program and additional retirement packages, a generous PTO program, various wellness programs, tuition reimbursement, professional development opportunities, career development opportunities, flexible scheduling, and the satisfaction of directly impacting healthcare access for thousands of individuals and families.

Pay

The current pay grade range for this role is: Pay Grade: 306 - $58,205 - $90,217 ($27.98 - $43.3736). The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role, and internal equity among other factors.

Schedule

This position is approved for Partial Telework. If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.