Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education
About the Role
AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.
Key Job Responsibilities
- Work with State Local Government and Education customers to help them envision transformational cloud initiatives
- Deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers
- Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery, including capturing and validating requirements, developing and managing project governance plans, project schedules and milestones, budgets, team goals, and defining success criteria
- Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners
- Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports
- Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement
- Serve as a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance
- Work in a customer-facing role, required to travel to client locations and deliver professional services as needed
Basic Qualifications
- 5+ years of leading the delivery of IT projects with external customers or equivalent experience
- 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
- 3+ years of cloud computing experience
- Bachelor's degree in Computer Science or Engineering
Preferred Qualifications
- Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Pay
- USA, CA, San Francisco - 151,000.00 - 204,200.00 USD annually
- USA, CO, Denver - 131,200.00 - 177,600.00 USD annually
- USA, GA, Atlanta - 131,200.00 - 177,600.00 USD annually
- USA, NJ, Jersey City - 144,400.00 - 195,400.00 USD annually
- USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually
- USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually
- USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually
- USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave