Engagement Manager, Public Sector (CO Springs)

About the role

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Responsibilities

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed)

Qualifications

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Pay

For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC and Colorado is: $166,400—$249,000 USD. Compensation packages at Scale for eligible roles include base salary, equity, and benefits.

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO
• Additional benefits such as a commuter stipend (may be eligible)