Engagement Manager, Professional Services

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.

A day in the life: You might start your morning reviewing project dashboards and aligning priorities with your engagement team before joining a planning session with a customer to map their next milestone. Later, you could facilitate a technical discussion to evaluate solution trade-offs, then pivot to coaching a newer team member on stakeholder communication. Throughout, you stay connected to delivery details, ensuring quality standards are met while keeping an eye on risks that could affect timelines or outcomes.

Responsibilities

• Lead and manage the end-to-end lifecycle of cloud engagements, including scope validation, release planning, financial tracking, and delivery of customer outcomes aligned with contractual commitments.
• Bridge business requirements with technical solutions by distilling customer needs into clear technical requirements, decomposing complex problems, and facilitating informed trade-off decisions across performance, scalability, security, and business impact.
• Build and manage relationships with customer stakeholders at multiple levels, driving timely decisions, managing expectations, and communicating project status and risks to both technical and executive audiences.
• Identify, assess, and mitigate project risks and issues proactively, enforcing quality mechanisms and security standards while escalating effectively when needed to keep engagements on track.
• Contribute to continuous improvement by creating and enhancing delivery assets, mentoring team members on engagement best practices, and supporting pre-sales activities to grow the practice.

Requirements

• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 3+ years of cloud computing experience
• Bachelor's degree in Computer Science or Engineering
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams

Qualifications

• Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS